Returns & refunds

30-day window

You have 30 days from the delivery date to report an issue with your order. After 30 days we can no longer offer a replacement or refund.

Damaged, misprinted, or wrong items

If your tee arrives damaged, misprinted, or we shipped you the wrong item or size, we'll make it right. Email support@shirtbeat.com within 30 days of delivery with:

• Your order number
• A clear photo of the issue (and the printed tag, if relevant)
• A short description of the problem

We'll reply within one business day with either a free replacement or a full refund — your choice. You don't need to ship the faulty item back.

Size or change-of-mind returns

Because every tee is made to order specifically for you, we can't accept returns for wrong size, wrong colour, or change of mind. Please double-check the Unisex Softstyle Gildan 64000 size chart before you order — and if you're between sizes, size up.

How refunds are issued

Approved refunds are issued back to the original payment method used at checkout. Once processed on our end, it typically takes 5 – 10 business days for the funds to appear on your statement, depending on your bank or card issuer.

Lost or undelivered packages

If your tracking shows your order as delivered but you never received it, or it hasn't moved for more than 10 business days:

1. Check with neighbours and household members.
2. Contact the carrier with your tracking number — they can often locate a misdelivered package quickly.
3. If you still can't find it, email us at support@shirtbeat.com within 30 days of the estimated delivery date and we'll open a carrier claim and send a replacement.

Starting a claim

All claims start with an email to support@shirtbeat.com. Include your order number and photos of the issue and we'll take it from there.